We moved quickly to fix many of these issues, and we continue to make significant progress with each release, but we recognize that encountering bugs like these is frustrating.īeyond the bugs, some of our UX and functionality decisions spurred complaints from long-time customers while earning praise from others. Our most advanced power users were quick to report previously unknown bugs, including reports of sporadic sync and performance issues. Likewise, early versions of our Mac and Windows apps exhibited problems with note links, and provided inconsistent access to keyboard shortcuts. Bugs with our iOS share extension tool made clipping content problematic, and the speed and reliability of downloading notes for offline use didn’t deliver on your expectations. In the earliest versions of our releases, for example, some customers saw their notes repeatedly duplicated while they were editing them. Despite an extensive QA process and a long-running beta program, some of our customers have encountered frustrating bugs and performance issues. While we have made considerable progress in our new apps, rebuilding them from the ground up, the releases have not gone as smoothly as any of us would have liked. We expect to broaden OS version support in the early months of 2021 until then, older Android devices will continue to use the previous generation Evernote app. Android was the last to release, beginning its rollout on December 1, limited at this point to devices running Android 10 or newer. We have released new apps for all of our core platforms: Mac, Windows, iOS, and Android. Now, as we head into the holidays, it’s time to report on the product transition we’re navigating, and to step back for a clear-eyed accounting of our efforts-one that reflects what we’re seeing in product usage as well as what we’re hearing from you. In September, we were just beginning to roll out our new apps. It has been three months since my last update in this space, and Evernote has been extraordinarily busy.
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